wet-floor slips trips falls incidents

Hospitality Incidents: 6 Steps For Preventing Slips, Trips, And Falls

who this class is for

Waiters and hospitality staff, restaurant managers, guests

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About this micro-class

Preventing and dealing with incidents like slips, trips, and falls is crucial in hospitality. Here’s a comprehensive guide to understanding and managing these situations effectively.

1. Understanding the Risks

Identify Hazardous Areas: Identify high-risk areas in your establishment, such as kitchens, dining areas, bars, and public spaces.

Know Common Causes: Familiarize yourself with common causes of slips, trips, and falls, including wet floors, cluttered pathways, loose rugs, and uneven surfaces.

2. Prevention Measures

Cleanliness and Maintenance

Regular Cleaning: Ensure that all areas are regularly cleaned, especially high-traffic zones and kitchen areas.

Prompt Spill Cleanup: Staff should immediately clean up spills and use “Wet Floor” signs when necessary.

Maintenance: Report or repair any damaged flooring, stairs, or equipment promptly.

Flooring and Surfaces

Non-Slip Flooring: Install non-slip flooring materials, especially in areas prone to moisture.

Secure Rugs and Mats: Ensure that rugs and mats are securely anchored to the floor to prevent tripping.

Clutter Control

Clear Walkways: Maintain clear, well-defined walkways by removing unnecessary items and obstacles.

Storage: Store equipment and supplies properly and away from walkways.


Adequate Lighting: Ensure there is sufficient lighting in all areas, especially in dimly lit corners and stairwells.

Replace Bulbs: Regularly replace burnt-out bulbs to maintain consistent lighting levels.

Footwear Requirements

The staff is encouraged to wear slip-resistant shoes at all times.

3. Good practices for employees


Employees should recognize and respond to signage, such as “Wet Floor” signs.

Safe Work Practices

Walking Techniques: Walk mindfully, especially in busy areas.

Ladder Safety: Ensure that ladders are well placed and stable before using them for tasks like changing light bulbs or reaching high shelves. Always wear shoes when using a ladder.

Reporting and Communication

Incident Reporting: Immediately report any incidents and near-misses.

Communication: Employees should promptly communicate hazards to their supervisors and coworkers.

4. Guest Awareness


“Wet Floor” Signs: Place signs in visible areas when floors are wet, and remove them once the floor is dry.

Informational Signs: Display signs informing guests of uneven surfaces or steps.

Informational Material

In-Room Guides: Include safety information in guest room guides.

Brochures: Create brochures or pamphlets about hotel safety, including slip, trip, and fall prevention.

5. Emergency Response

Basic First Aid: Perform basic first aid and provide assistance if someone falls and gets injured. Ideally, all employees should receive basic first aid training.

Emergency Contact: Emergency contact numbers should be posted in easily accessible locations.

6. Ongoing Safety Monitoring

Regular Inspections

Scheduled Inspections: The management should conduct routine inspections to identify and rectify potential hazards.

Employee Involvement: Employees should report any safety concerns and hazards they encounter.

Incident Analysis

Investigate Incidents: Thoroughly investigate any slip, trip, or fall incidents to prevent their recurrence.

Documentation: Maintain incident records and use them for continuous improvement.

Test your knowledge with a quick test and earn a free micro-certificate

Shop for etiquette, behavioral, and contextual signs

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