best practices for building trust and rapport

Building Trust And Rapport: 10 Best Practices

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About this micro-class

Building trust and rapport will contribute to a positive team culture and help you establish strong, lasting relationships within your workplace. Trust is the bedrock of effective collaboration and success.

Building Trust and Rapport Rules

1. Authenticity

Be genuine and true to yourself.

Authenticity builds credibility and makes it easier for others to connect with you.

Share your thoughts, ideas, and even vulnerabilities when appropriate. This openness fosters a sense of transparency.

2. Active Listening

Listen more than you speak. Show genuine interest in what others are saying.

Use nonverbal cues such as nodding and maintaining eye contact to signal that you are fully engaged.

3. Empathy

Put yourself in others’ shoes to understand their perspectives. This builds emotional connections.

Acknowledge and validate others’ feelings, even if you don’t agree with their opinions.

4. Consistency

Demonstrate consistency in your actions and words. Trust is built over time through repeated positive interactions.

Keep your commitments and deliver on your promises. Reliability is a cornerstone of trust.

5. Communication Skills

Clearly articulate your thoughts and ideas. Avoid ambiguity to prevent misunderstandings.

Be mindful of your tone and body language. A positive and open demeanor fosters a welcoming atmosphere.

6. Competence

Continuously develop and showcase your skills. Competence builds confidence and trust in your abilities.

Be open to learning from others and sharing your knowledge.

7. Respect

Treat everyone with respect, regardless of their position or role. A respectful attitude promotes a positive and inclusive environment.

Acknowledge and appreciate the diverse perspectives and talents within the team.

8. Confidentiality

Honor confidentiality. Respect the privacy of your colleagues and refrain from gossip.

Build a reputation as someone who can be trusted with sensitive information.

9. Feedback and Recognition

Provide constructive feedback and praise when warranted. Acknowledge and celebrate the achievements of your colleagues.

Recognition reinforces positive behaviors and strengthens the bonds of trust.

10. Adaptability

Be open to change and demonstrate a willingness to adapt. Flexibility shows that you can navigate challenges together.

Embrace diversity of thought and be open to different approaches to problem-solving.

Test your knowledge with a quick test and earn a free micro-certificate

Shop for etiquette, behavioral, and contextual signs

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